Privacy Policy

1. Introduction

Cyber-Shield ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

We are based in the Netherlands and comply with the General Data Protection Regulation (GDPR) and Dutch data protection laws. This policy explains your rights and how we handle your personal data.

2. Data Controller Information

Data Controller: Cyber-Shield
Location: Netherlands
Contact: support@cyber-shield.com
Response Time: Within 2 business days

Please note: We do not currently have a designated Data Protection Officer (DPO) as we do not meet the criteria requiring mandatory DPO appointment under GDPR Article 37. For all data protection inquiries, please contact us directly using the information above.

3. Information We Collect

3.1 Information You Provide

When you contact us through our contact form, we collect:

  • Name (optional)
  • Email address
  • Company name (optional)
  • Message content

Legal Basis: Legitimate interest (to respond to your inquiries) and consent (when you submit the form).

3.2 Automatically Collected Information

We use Google Analytics 4 to collect anonymous usage data including:

  • Pages visited and time spent on site
  • Browser type and version
  • Operating system
  • General geographic location (country/city level)
  • Referral source
  • Device type (desktop, mobile, tablet)

Legal Basis: Legitimate interest (to improve our website and services).

Important: We have configured Google Analytics to anonymize IP addresses and do not collect personally identifiable information through analytics.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To improve our website content and user experience
  • To analyze website usage patterns and performance
  • To ensure the security and proper functioning of our website
  • To comply with legal obligations

We do not:

  • Sell or rent your personal information to third parties
  • Use your data for direct marketing without explicit consent
  • Share your data with third parties except as outlined in this policy
  • Store cookies for tracking purposes beyond analytics

5. Data Sharing and Third-Party Services

We work with the following third-party services that may process your data:

Google Analytics 4

We use Google Analytics to understand how visitors interact with our website. Google processes this data according to their privacy policy. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

Affiliate Partners

When you click on affiliate links, you will be redirected to third-party websites. These sites have their own privacy policies and data processing practices, which we do not control.

6. Data Retention

We retain your personal data for the following periods:

  • Contact form submissions: 3 years from submission date
  • Analytics data: 26 months (Google Analytics default)
  • Legal compliance: As required by applicable law

After these periods, we will securely delete or anonymize your personal data unless we have a legal obligation to retain it longer.

7. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

  • Right of Access: Request a copy of your personal data we hold
  • Right to Rectification: Request correction of inaccurate personal data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of processing your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@cyber-shield.com. We will respond within one month of receiving your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure hosting environment
  • Regular security updates and monitoring
  • Access controls and authentication
  • Regular backup and recovery procedures

9. International Data Transfers

Some of our service providers (such as Google Analytics) may process data outside the European Economic Area (EEA). Where this occurs, we ensure that adequate safeguards are in place, such as:

  • European Commission adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Other appropriate safeguards approved by the European Commission

10. Cookies and Tracking

Our website uses minimal cookies, primarily for:

  • Google Analytics (for anonymous usage statistics)
  • Essential website functionality

We do not use cookies for advertising or marketing purposes. For more detailed information about our cookie usage, please see our Cookie Policy.

11. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Data Breach Notification

In the event of a data breach that poses a high risk to your rights and freedoms, we will notify you without undue delay and no later than 72 hours after becoming aware of the breach, as required by GDPR Article 34.

13. Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with data protection laws.

Contact details:
Autoriteit Persoonsgegevens
Website: autoriteitpersoonsgegevens.nl
Phone: +31 (0)70 888 85 00

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

For significant changes that affect how we process your personal data, we will provide additional notice as required by applicable law.

15. Contact Us

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

Email: support@cyber-shield.com
Subject line: Privacy Inquiry
Response time: Within 2 business days

We take all privacy inquiries seriously and will respond promptly to help address your concerns.

Last updated: September 17, 2025